Not for print! – Local man talks about ‘farcical situation’ of broken printers at Caithness libraries
A Caithness man talked about being on an “endless paperchase” as he takes the operator of the local libraries to task over its lack of printers.
The Thurso resident, who wishes to remain anonymous, has contacted local councillors to look into the “farcical situation” of broken printers which he says is not the fault of the staff at both facilities.
He says: “Caithness is in the fortunate position to have two excellent libraries which are used by every section of society for a variety of activities.
“But the failure of High Life Highland to fix the public printers, with the one at Thurso broken for over 10 months, shows the continuing disregard [this organisation] has for the public outside Inverness.
“Members of the public often need to print legal and confidential documents but are being prevented from doing this because the public printers at both libraries have been broken for months.
“If the printers at Inverness Library were broken how quickly would they be fixed?”
A spokesperson for High Life Highland said: “The printers at Wick and Thurso libraries have come to the end of life and due to those being discontinued models we have been unable to replace on a like-for-like basis.
“We have been working closely with our printer supplier and the Highland Council to support the complex system refresh that is required to enable us to re-introduce new and improved printing facilities at the libraries.
“In the meantime, we are exploring options to put a temporary solution in place while we await new technology. We apologise for the inconvenience this is causing for some of our patrons.”
